Privacy Policy

GWG Australia: Company Policy Manual

GWG Australia: Company Policy Manual, structured to align with Australian legal requirements and best practices. This manual ensures compliance with relevant legislation, including the Privacy Act 1988 (Cth), Work Health and Safety Act 2011, and anti-discrimination laws.

1. Privacy & Data Protection Policy

Purpose:
To comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles in managing personal information.

Scope:
Applies to all customers, employees, contractors, and users of GWG Australia's platforms and services.

Policy Statement:
GWG Australia only collects information essential to our operations, such as names, contact details, and transaction history. We do not share personal information without consent unless legally required. Data is stored securely, and individuals may access or correct their information upon request. Any complaints should be directed to our Data Protection Officer.

2. Code of Conduct

Purpose:
To establish professional behaviour standards for all GWG Australia personnel.

Key Principles:

• Professionalism: Treat others with respect, act with integrity, and represent the company positively.
• Compliance: Follow all applicable laws, policies, and firearms safety regulations.
• Confidentiality: Protect all sensitive customer and company information.
• Respectful Workplace: Harassment, bullying, or discrimination will not be tolerated.
• Conflict of Interest: Disclose any personal interests that may affect business decisions.

3. Workplace Health & Safety (WHS) Policy

Purpose:
To ensure a safe and healthy environment in compliance with the Work Health and Safety Act 2011 (Cth).

Responsibilities:

• Management will provide safe equipment, systems, and training.
• Employees must follow safety protocols and report hazards immediately.
• All incidents are to be reported and investigated, and appropriate support      will be provided.
• WHS procedures will be reviewed regularly for ongoing improvement.

4. Social Media Policy

Purpose:
To manage the professional use of social media and protect GWG Australia's brand integrity.

Policy Guidelines:

• Only authorised staff may post on official channels.
• Personal posts must not disclose company information, insult others, or suggest affiliation without permission.
• Employees must act respectfully and lawfully online.
• Breaches may lead to disciplinary action, including termination.

5. Equal Opportunity Employment Policy

Purpose:
To provide a workplace that is fair, inclusive, and free from discrimination.

Commitments:

• Recruitment is based on merit, not personal characteristics.
• Diversity is respected and promoted in all areas of the organisation.
• Regular training will be provided on inclusion and anti-discrimination.
• Complaints are handled confidentially and fairly.
• Discrimination or harassment will result in disciplinary action.

6. Terms & Conditions of Sale and Participation

Purpose:
To outline the terms governing use of GWG Australia's website, events, services, and product purchases.

Key Provisions:

• All prices are listed in AUD and must be paid in full at time of order.
• Shipping times vary; delays may occur due to carrier or location.
• Returns and refunds comply with the Australian Consumer Law.
• GWG Australia owns all intellectual property, including website content and branding.
• The company is not liable for damage caused by misuse of products or services.
• By participating in events or purchasing products, individuals agree to these terms.

This policy manual ensures GWG Australia's operations remain compliant, ethical, inclusive, and transparent across all areas of business.